In an AdAge article released this morning, Nokia CMO Tuula Rytila discusses the new spirit of marketing that apparently exists inside the mobile giant’s hallways.
According to the article, Nokia’s sales plunged by 22% in 2012. To hear Ms. Rytila tell it, that’s a fabulous thing, because now everyone’s head is right. She says:
“For years we were the leader in the industry. When a leader is [at the top] for a long time, naturally we have more to lose and become more defensive. Now we actually get to act like a challenger. It’s quite natural, and we’re having a lot of fun with it. We want to be more bold in our approach, and [we want] a global brand as well.”
If Ms. Rytila’s statement reflects reality, it’s as good an explanation as any for why Nokia fell so far, so fast.
Should you find yourself at the top of your particular mountain, a few thoughts:
“Defensive” is rarely the way to play it, even if it feels safer to management. Sales and customers don’t magically regenerate on their own. You earn them every day. That means playing offense, and most importantly, continually finding new and better ways to serve.
Always “act like a challenger,” even if you’re at the top. You should be thinking about where the world is headed, not struggling to maintain the status quo. Kodak’s tailspin is one massive example of this “status focus” instead of “future focus.” (It also illustrates the difference between internal category definitions and actual consumer frameworks.) True market leaders continue to show leadership thinking and behavior.
Time will tell if a new marketing focus is all Nokia needs to change its fortunes. (They also seem to suffer from deficient products. When’s the last time you heard a friend rave about his new Nokia phone?) But the historical record is pretty clear: Few that slip from the top successfully make it back.
The original AdAge article can be found here.
About Matthew Fenton: Matthew founded Three Deuce Branding in 1997 with a simple mission: “To help good people build great brands.” He’s a former CMO who repeatedly led underdog brands to dramatically outpace the market, and now he does the same for the clients he serves. Businesses with revenues of seven to ten figures trust Matthew to help them achieve “brand clarity” through core brand strategy and positioning. Matthew is also a highly-rated speaker. Contact Matthew here. He calls Chicago home.
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