During the Discovery phase of a recent project, I was fortunate to spend some time chatting with the company’s founder. Though he’s no longer very active in the business, he clearly conveyed the values on which the company was founded three decades ago. The employees live these values to this day.
He’s a wise, charming fellow, full of character, and I could really see why his customers loved him. Among the dozens of kernels of wisdom that I gathered in that conversation, one really stuck with me. When I asked him about the history of the company, he wrapped up a story of impressive growth by saying simply:
“The experiment so far has been a success.”
The more I think about this statement, the more I like it, and it reflects an excellent attitude for business-builders to adopt. Let’s break it into pieces: