customer service Archives

February 19, 2020February 28, 2024

Mistakes Will Happen. What Then?

(Reading Time: 2 minutes)

I woke up to find a billing folio from the Nobis Hotel Stockholm in my inbox.

This was a problem, since I woke up in Chicago, and I’ve never been to Stockholm.

January 23, 2018March 9, 2024

Here’s How One Business Quadrupled Its Sales in a Flat Market

(Reading Time: 6 minutes)

For many leaders of smaller businesses, sustainable growth can be difficult to conjure up. If that sounds like you, I’d like to introduce you to a company that should give you hope.

Consider these results:

This company has averaged 19% compounded annual growth over the last 8 years.
This company doubled sales in one five-year period, and nearly quadrupled sales in eight years.
Notably, this growth was earned in a mature segment, not an emerging or high-growth segment.

And they did it without relying on any “secrets,” gimmicks or silver bullets.

Intrigued? Let’s get to know them a little better.

January 11, 2017February 8, 2018

Poor Customer Service – Widespread, But Easy to Fix

(Reading Time: 2 minutes)Exhibit A:

Before a recent vacation, I emailed a pet-sitting service to inquire about their pricing and availability.

It took them 11 days to respond, during which time I located a less expensive, more convenient option.

Exhibit B: Continue reading “Poor Customer Service – Widespread, But Easy to Fix”