The new Tropicana package design is an epic, unmitigated failure.
AdAge reports that Tropicana’s packaging change was not just a customer-relations fiasco. It was also a financial drain on the brand. Dollar sales of Tropicana Pure Premium dropped 19% from Jan. 1 to Feb. 22 of this year. (Category dollar sales fell 5% in the same time period.) On Feb. 23, Tropicana announced that it was pulling the new design and reverting to the old.
Both designs are shown below, with the original Tropicana package design on the left, and the new (recently removed) design on the right.
I can’t think of a bigger design snafu in recent history. And there’s been quite a bit of talk in the marketing community about what exactly went wrong. Consensus seems to be that it’s a failure of marketing research – that research should have kept this design from hitting the shelves. I’ve got a different point of view.
To me, this is a failure of design strategy. In simplest terms:
There must be a strategic reason for every design choice that you make.
Peter Arnell, whose agency is responsible for the new Tropicana package design, said this at the time of its launch: “It’s time to remind consumers that Tropicana Pure Premium is pure, natural and squeezed from fresh oranges.”
If that was the design objective, the increased prominence of “100% orange” makes some sense. But why select an overall design that feels so “generic,” especially for a brand with such a heritage of “premium”? And why, especially, would you walk away from the “straw in the orange”? This was a smart symbol of the purity of the juice inside, and that rarest of things, an ownable element of the visual identity. Worse yet, why replace it with a standard-issue, undifferentiated glass of orange juice?
I can’t comment intelligently on whether “pure, natural and squeezed from fresh oranges” is the right message for Tropicana. It’s clear, however, that their design strategy in conveying that message was wildly off the mark. That’s not a research issue – that’s a strategy issue.
Tropicana Package Design: The Lessons for the Rest of Us
If you’re going to make major changes to your brand’s visual identity, there must be clear strategic reasons to do so. And if you’re going to walk away from strong elements of your brand’s equity, you had better be VERY certain you’re moving to something even better.
What’s your take on the Tropicana redesign?
About Matthew Fenton: Matthew founded Three Deuce Branding in 1997 with a simple mission: “To help good people build great brands.” He’s a former CMO who repeatedly led underdog brands to dramatically outpace the market, and now he does the same for the clients he serves. Businesses with revenues of seven to ten figures trust Matthew to help them achieve “brand clarity” through core brand strategy and positioning. Matthew is also a highly-rated speaker. Contact Matthew here. He’s based in Chicago.
Copyright 2009 – Matthew Fenton. All Rights Reserved. You may reprint this article with the original, unedited text intact, including the About Matthew Fenton section.